|
id
|
bigint(20)
|
|
|
|
|
ticket_no
|
varchar(32)
|
|
|
|
|
requester_name
|
varchar(120)
|
|
|
|
|
requester_phone
|
varchar(30)
|
|
|
|
|
department_id
|
int(11)
|
|
|
|
|
category_id
|
int(11)
|
|
|
|
|
title
|
varchar(200)
|
|
|
|
|
description
|
text
|
|
|
|
|
priority
|
enum
|
-- |
|
MEDIUM
|
|
status
|
enum
|
-- |
|
OPEN
|
|
assigned_to_tech_id
|
int(11)
|
|
|
|
|
approval_pic_id
|
int(11)
|
|
|
|
|
approval_token
|
varchar(64)
|
|
|
|
|
approval_status
|
enum
|
-- |
|
|
|
approval_sent_at
|
datetime
|
|
|
|
|
approval_decided_at
|
datetime
|
|
|
|
|
approval_decided_by_pic_id
|
int(11)
|
|
|
|
|
approval_note
|
varchar(255)
|
|
|
|
|
assigned_by_type
|
varchar(10)
|
|
|
|
|
assigned_by_id
|
int(11)
|
|
|
|
|
assigned_by_name
|
varchar(120)
|
|
|
|
|
assigned_at
|
datetime
|
|
|
|
|
created_at
|
datetime
|
|
|
current_timestamp()
|
|
updated_at
|
datetime
|
|
|
|